If your purchase on Quickermark fails to meet your satisfaction, you could qualify for a return and refund by adhering to the straightforward process outlined in this Return and Refund Policy.

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Follow these steps to initiate a return:

I. Access your Quickermark account on Quickermark.com or the app to request a refund. For those without a Quickermark account, click "Save your Order" in the Quickermark order email to initiate a return.

II. Locate the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Choose the item(s) you wish to return and specify the reason. Depending on your chosen reason, additional order-related information may be required. Once provided, click the "Next Step" button.

IV. If a return is unnecessary, proceed to select your preferred refund method. Opt for a Quickermark credit balance or a refund through your original payment method. Make your choice and click "Submit."

V. For items requiring return, select your return and refund preferences. Upon submission, a return label will be provided for your convenience. Enjoy free return shipping on your first return for any order within 90 days of the purchase date.

VI. Consolidate all return items into one package, affix the provided return label, and send it from the nearest Post location.

VII. Monitor the refund status of your item(s) on the order details page or via Quickermark's SMS/Email/Push notifications.

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4. Can I request a return for any product purchased on Quickermark?
Most items bought on Quickermark are eligible for return and refund, with a few exceptions:
- Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene sticker removed.
- Items labeled as non-refundable.
- Certain free gift orders.

5. What is the timeframe for making a return?
If an item qualifies for return and refund, you can initiate the return within the 90-day window from the date of purchase. Ensure that your return package is dispatched within 14 days after submitting the return request within this period. Any returns outside the 90-day window, calculated from the purchase date, will not be accepted.

6. Refunds
I. Refunds for returned items will be processed after receiving the items and completing a quality inspection.
II. For refunds related to missing or undelivered items, choose the appropriate reason when selecting "Return/other help" or consult with our customer service for assistance. The tracking information from the carrier determines whether an item was delivered.
III. Refund processing time varies depending on your financial institution, taking 5-14 business days (up to 30 days) to be credited to your original payment account. Original shipping fees are non-refundable unless the return is due to a Quickermark error, and insurance costs, if any, are also non-refundable.
IV. Opt for Quickermark credits instead of a refund to the original payment method for a quicker process. Quickermark credits never expire, cannot be reversed once processed, and can only be used for Quickermark purchases.
V. Advanced refunds may be granted based on your shopping history and at our discretion. If the returned items are not received, we may charge your original payment method.

7. Refund Timeline
After issuing the refund, additional time is needed for your financial institution to make funds available in your account. Refer to the provided table for specific details.

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Important Notice

I. The sender's address indicated on your package is NOT designated as the return address. Sending your return package to this address may result in delayed processing. Kindly ensure that you send the return package only to the address specified on the provided return label.

II. Take care to exclude any unintended items from your return package. If, by mistake, an incorrect item is included, please reach out to Customer Service. We cannot guarantee the retrieval and return of misplaced items, and we do not retain or offer refunds for such items.

For any inquiries regarding the return process or this policy, please get in touch with our customer service team.